FAQ

Ring Sizing 

All rings come with x1 free re-sizing and spa days if needed for a deep cleaning, stone tightening, or polishing for a big day. Sizing takes around a full work week, sometimes longer if a sizing portion needs to be carved to match textures. 

 

Shipping 

Ivy Masterpiece ships using FEDEX for both domestic and international packages. Additional insurance and expedited shipping can be purchased during check-out. Please provide your correct shipping address at check-out, and any business names needed if shipping to a business. Insured packages will have to be signed for. 

All international packages are legally declared at full value of the item, so please note that they will likely have duty or custom fees once delivered in your country. Ivy Masterpiece is not responsible to pay these fees, or responsible for any delays due to customs. 

What kind of metals does Ivy Masterpiece work with? 

All creations are handcrafted in solid, ethically sourced fine metals, from  18 karat golds, to platinum. They are never plated over base metals. Ivy Masterpiece only uses black rhodium plating as a patina for highlighting carved textures if the customer wants an aged, antiqued appearance to their piece.

 

Will you work with jewels I already have?

Yes, you can definitely make an appointment with us to bring in your own stones for setting! This is subjected to your jewel's stability and form, which we will advise accordingly! 

The ring is causing a reaction! Why would that happen?

Gold mixtures can sometimes cause a mild skin reaction depending on allergies, chemicals that have come into contact with the skin or ring, and even salt water. If you notice any reaction at all, please remove your ring and soak it in a warm soapy water, such as dawn dish soap. Scrub it with a toothbrush, and also clean your hands well. Dry both thoroughly. It’s best to keep all strong chemicals, lotions, and even hand sanitizer away from metals for their longevity and your comfort. White gold does contain nickel in its mixture. If you have a known nickel allergy, please message us for other white metal options such as platinum.

 

Does Ivy Masterpiece ship internationally?

Of course! But please note that any duty or custom fees upon arrival are not covered by Ivy Masterpiece and are the responsibility of the customer. Please look into custom fees before ordering in your country. Legally, all items are declared at full value for shipping and insuring.

Does your workshop offer expedited services? 

At this time, unfortunately not. To keep everything fair and organized, orders are first come, first serve in our work queue. However, should you really have an important occasion that you need to rush for, you can contact us directly for more details. 

Will you take photos on a white background to show more detail? 

Every photograph is taken in natural lighting to show, as close as possible, the true coloring of the stone and metal within their own little stage. Ivy Masterpiece will not post an image if we do not personally feel it does not capture the likeness of the creation. However, if you prefer to see more images, or even a video, please do not hesitate to ask! 

 

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Ivy Masterpiece Pte Ltd